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Terms & Conditions

Terms & Conditions

Our 30-day faulty returns guarantee only, does not apply to faults with a registered guarantee or warranty on certain products.

Refund Policy

No refund after purchase on all goods (Faulty only).

Returns Policy

We can only accept the return of opened items if they are faulty. We are unable to exchange or refund items that are not damaged; defective or incorrect.

Brick house

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How To Light Your Stove

1. Fully open the air vents. There will be a primary air vent at the bottom, and secondary (also called an airwash) at the top, if you have one.

2. Create a base for the fire. Place a firelighter or, to be more eco-friendly, paper or beeswax, together with some dry kindling wood and scrunched up paper on the grate. As the flue needs to get hot, making a tepee shape with the wood and paper will help direct the heat up so it warms quicker.

3. Light the firelighter or paper/beeswax and leave the door slightly ajar. This will help the heat travel up the flue and minimise condensation on the glass.

4. Once the fire is going, add some larger pieces of wood. Be careful not to add too many logs, as they could smother the fire.

5. When the logs have caught and the fire is fully established, close the door completely and the vent at the bottom of the stove. You can use the secondary vent to control how the fire burns - opening it increases the heat output and should help a dying fire re-establish.

6. Add more logs once the current ones have burnt down, but are still glowing red. Using a poker, spread the embers evenly. Then place more logs on top - leave space for air to circulate.

7. Close the door and open the vents until the logs are burning well. Then close the primary vent and use the secondary one in the same way as before.

Cozy Fireplace

We Strongly Advise

There are various types of wood to choose from, all of which have their own burning qualities and properties, although there are references to burning green wood in this guide, we would stress that for the most efficient and effective burn in your wood burning stove only very dry wood should be used.

We have listed below a brief guide to the types of wood that should be burnt to maximise the full use of your stove. Burning wet wood with a moisture content of more than 20% can result in damage to the flue liner.

Forest

Fuel Guidance

Ranking of Burning Fuels

5 out of 5 | Very Good

Ash

Reckoned by many to be one of best woods for burning. It produces a steady flame and good heat output. It can be burnt when green but like all woods, it burns best when dry.

Beech

Burns very much like ash, but does not burn well when green.

Hawthorn

Is a good traditional firewood that has a slow burn with good heat output.

Rowan

Is a good burning wood that has a slow burn with good heat output.

Thorn

One of the best woods for burning. It produces a steady flame and very good heat output, and produces very little smoke.

Yew

A good burning wood as it has a slow burn, and produces a very good heat output.

4 out of 5 | Good

Apple

A very good wood that burns slow and steady when dry, it has small flame size, and does not produce sparking or spitting.

Birch

Produces good heat output but it does burn quickly. It can be burnt unseasoned, however the sap can cause deposits to form in the flue with prolonged use.

Blackthorn

Has a slow burn, with good heat production.

Cedar

Is a good burning wood that produces a consistent and long heat output. It burns with a small flame, but does tend to crackle and spit and the sap can cause deposits to form in the flue with prolonged use.

Cherry

Is a slow to burn wood that produces a good heat output. Cherry needs to be seasoned well.

Hazel

Is a good but fast burning wood and produces best results when allowed to season.

Hornbeam

A good burning wood that burns similar to beech, slow burn with a good heat output.

Horse Chestnut

A good wood for burning in wood stoves but not for open fires as it does tend to spit a lot. It does however produce a good flame and heat output.

Lilac

Its smaller branches are good to use as kindling, the wood itself burns well with a good flame.

Maple

Is a good burning wood that produces good flame and heat output.

Oak

Because of its density, oak produces a small flame and very slow burn, it is best when seasoned for a minimum of two years as it is a wood that requires time to season well.

Pear

Burns well with good heat output, however it does need to be seasoned well.

Pine Species: (Including Leylandii) with caution!

Burns with a good flame, but the resin sap can cause deposits to form in the flue and can increase the risk of a chimney fire must be well seasoned, use with caution!

Plum

A good burning wood that produces good heat output.

Rhododendron

The older and thick stems can burn well.

Robinia (Acacia)

Is a good burning wood that has a slow burn with good heat output. It does produce an acrid and dense smoke but this is of course not a problem in a stove.

3 out of 5 | Okay

Elm

Is a wood that can follow several burn patterns because of high moisture content, it should be dried for two years for best results. Elm is slow to get going and it may be necessary to use a better burning wood to start it off. Splitting of logs should be done early.

Larch

Produces a reasonable heat output, but it needs to be well seasoned. The sap can cause deposits to form in the flue with prolonged use.

Laurel

Burns with a good flame but only reasonable heat output. It needs to be well seasoned.

Sycamore

Produces a good flame, but with only moderate heat output. Should only be used well-seasoned.

Sweet Chestnut

The wood burns ok when well-seasoned but it does tend to spit a lot. This is of course not a problem in a stove.

Walnut

This is a moderate to good burning wood.

2 out of 5 | Poor

Alder

Produces poor heat output and it does not last well.

Chestnut

A poor burning wood that produces a small flame and poor heat output.

Douglas Fir

A poor burning wood that produces a small flame and poor heat output and the sap can cause deposits to form in the flue with prolonged use.

Elder

A poor burning wood that produces a small flame and poor heat output.

Eucalyptus

Is a fast burning wood. The sap can cause deposits to form in the flue and can increase the risk of a chimney fire if burned unseasoned.

Holly

Is a fast burning wood that produces good flame but poor heat output. Holly will burn green, but best dried for a minimum of a year.

Spruce

Produces a poor heat output and it does not last well.

Willow

A poor fire wood that does not burn well even when seasoned.

1 out of 5 | Very Poor

Poplar

A very smoky wood with a poor burn.

0 out of 5 | Do Not Use

Laburnum

A very smoky wood with a poor burn.

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